xbazee Responsible Gaming

Our Commitment to Safe Play

xbazee is built on the understanding that the vast majority of players in Bangladesh enjoy gambling as a recreational activity — something to do alongside cricket season, during Eid holidays, or on a quiet evening. For most people it stays fun. But for some, gambling can shift from entertainment into something harder to manage, and that is why xbazee takes responsible gaming seriously across every part of the platform.

Every tool, policy, and guideline on this page exists to help you stay in control. Whether you want to set a strict weekly deposit cap, take a short break, or permanently close your xbazee account, the process is straightforward and the support team is available around the clock on Bangladesh Standard Time (UTC+6) to help you act on any of these options without delay.

xbazee enforces a strict 21+ age restriction without exception. Players must be 21 years or older to register, deposit, or play on the xbazee platform. This is a firm policy, and we conduct age verification checks at registration and at any subsequent point we deem necessary to confirm compliance.

Player Protection Tools

xbazee provides a suite of practical tools that put control directly in your hands. You do not need to wait for a problem to develop before using them — many players use these tools proactively as part of a healthy approach to gambling.

1How to Activate These Tools

All responsible gaming tools at xbazee are accessible through your account settings once you are logged in. Navigate to the "Responsible Gaming" section of your account dashboard to view and apply deposit limits, loss limits, time-outs, reality check settings, and self-exclusion options. If you have difficulty locating the settings or if the urgency of your situation means you need a tool applied immediately, contact the support team directly:

When contacting support, state clearly which tool you want applied, the duration or amount (where applicable), and include your registered account email or mobile number so we can locate your account quickly. For self-exclusion requests, the word "SELF-EXCLUDE" in your email subject line will flag the message for immediate priority handling.

2Self-Assessment: Is Gambling Still Fun?

Problem gambling does not always feel obvious from the inside. The questions below are not a clinical diagnostic tool, but they are useful prompts to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of them, it may be worth taking a break and speaking to someone you trust.

3Age Verification: 21+ Only

xbazee enforces a minimum age of 21 years for all registered players, consistent with our responsible gaming policy for the Bangladesh market. During registration, all users must confirm that they are at least 21 years of age. xbazee reserves the right to request government-issued photo identification — such as a National Identity Card, passport, or driving licence — to verify age at any stage.

Accounts found to belong to individuals under the age of 21 will be immediately suspended and the matter referred to appropriate authorities. Any funds deposited by an underage player will be handled in line with our Terms & Conditions, and no winnings generated during underage play will be released.

4Guidelines for Healthy Play

xbazee encourages all players to approach gambling with the same mindset they would apply to any other leisure activity — with a defined budget, a time limit, and the intention to stop when either is reached.

• Set a budget before you play and treat it as entertainment spending, not an investment. Only gamble what you can comfortably afford to lose.
• Set a time limit for each session. Use xbazee's reality check reminders to keep track of time spent on the platform.
• Never chase losses. If you have reached your loss limit for the session, log out. The urge to "win it back" is one of the most common triggers for problem gambling behaviour.
• Take regular breaks. Continuous play for hours at a stretch impairs judgement. Step away, have a meal, and return only if you still feel calm and in control.
• Do not gamble under the influence of alcohol or substances that affect your decision-making ability.
• Keep gambling separate from daily finances. Never use money reserved for rent, utility bills, groceries, or family expenses to fund gambling deposits.
• Talk to someone. Gambling problems respond well to early intervention. Speak to a trusted friend, family member, or seek professional counselling if you feel gambling is becoming a concern.

5Tool Activation Details

The table below summarises each tool, its activation timeline, and the reversal rules that apply to protect players from impulsive decisions.

6Getting Help Beyond xbazee

xbazee's support team can activate any of the tools described above immediately upon request, but we also recognise that some situations call for professional guidance. If gambling is significantly affecting your finances, relationships, or mental health, we encourage you to seek support from a qualified counsellor or mental health professional.

Players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other cities across Bangladesh can access counselling services through local hospitals, community mental health centres, and private practitioners. Speak openly with a doctor or trusted community figure — problem gambling is a recognised health condition, and early professional support makes a meaningful difference.