xbazee Privacy Policy

xbazee is committed to protecting the privacy and personal data of every player who uses our platform. We take our data protection obligations seriously and apply industry-standard security practices to safeguard all information entrusted to us. This policy applies to all users of xbazee, including registered account holders, visitors who browse the platform without registering, and any person who contacts xbazee through our customer support channels.

Throughout this Privacy Policy, "xbazee", "we", "us", and "our" refer to the xbazee platform and its operating entity. "You" and "user" refer to any individual whose personal data is processed by xbazee. "Personal data" means any information that identifies or could reasonably identify a living individual, including but not limited to name, mobile number, payment details, IP address, and device identifiers.

Data We Collect

xbazee collects personal data through several channels: directly from you when you register or use the platform, automatically through cookies and tracking technologies, and in certain cases from third-party payment providers or identity verification services. The categories of data we collect are summarised below.

1How We Use Your Data

xbazee processes personal data only for lawful purposes that are necessary, proportionate, and consistent with the legitimate expectations of our players. We do not use personal data for purposes unrelated to the operation and improvement of the xbazee platform. The principal purposes for which we use your data are as follows:

• Account management: To create, maintain, and administer your xbazee account, including identity verification, password management, and account security alerts.
• Service delivery: To provide access to casino games, sports betting markets, payment processing, customer support, and all other platform features you use.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised access, duplicate accounts, money laundering, and any other prohibited or illegal activity on the platform.
• Responsible gaming compliance: To monitor gaming patterns and intervene where signs of problem gambling are identified, including applying deposit limits, time-outs, or self-exclusions where requested or required.
• Legal and regulatory obligations: To comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the xbazee platform.
• Communications: To send you transactional messages (account confirmations, deposit receipts, withdrawal notifications) and, where you have consented, promotional communications about bonuses and offers. You may opt out of promotional communications at any time by contacting support.

2Data Sharing & Disclosure

xbazee shares personal data with a limited number of third parties strictly for the purposes described in this policy. All third-party recipients are required to maintain the confidentiality of personal data and to use it only for the specific purpose for which it was shared.

3Data Retention

xbazee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction to meet financial record-keeping obligations.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of the session for audit, dispute resolution, and responsible gaming review purposes.
• Support communications: Retained for two (2) years from the date of the communication, or longer if the communication relates to an open dispute or regulatory matter.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to the minimum retention periods described above.

Once retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

4Data Security

xbazee implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to, the following:

5Your Privacy Rights

As a user of the xbazee platform, you hold a number of rights with respect to your personal data. xbazee is committed to facilitating the exercise of these rights promptly and without undue restriction. To exercise any of the rights described below, contact our support team at [email protected] with the subject line "Privacy Rights Request".

xbazee will respond to all verified privacy rights requests within 30 calendar days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect against fraudulent access to another person's data.

6Cookies Policy

xbazee uses cookies and similar tracking technologies to operate the platform efficiently and to understand how users interact with our service. A cookie is a small text file placed on your device by a website you visit. The cookies we use fall into the following categories:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in while you navigate the site. These cookies cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data is used solely to improve platform performance.
• Functional cookies: Remember your preferences such as language settings and display options so that you do not need to re-enter them each visit.
• Analytics cookies: Help xbazee understand traffic sources, user journeys, and feature engagement at an aggregate level. Data collected by analytics cookies does not identify individual users.

You can control cookie behaviour through your browser settings. Most browsers allow you to block or delete cookies entirely, or to selectively block cookies from specific sites. Please note that blocking strictly necessary cookies will prevent you from logging in to your xbazee account.

7Age Verification & Minors

xbazee operates a strict 21+ policy. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires all users to confirm they are at least 21 years of age, and we reserve the right to request government-issued identification to verify this at any time.

If xbazee discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the account will be suspended immediately. Any balance held in the account will be reviewed in line with our Terms & Conditions, and the matter may be referred to relevant child protection authorities where appropriate. If you are a parent or guardian and believe your child has created an account on xbazee, contact us immediately at [email protected].

8Updates to This Policy

xbazee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the xbazee platform following any update constitutes your acceptance of the revised policy. If you disagree with any change, you may close your account by contacting [email protected].

For all privacy-related questions, data access requests, or complaints, please contact the xbazee data team. We are available around the clock on Bangladesh Standard Time (UTC+6).

Email: [email protected] — plain text, not a clickable link.